Testimonials

Testimonials

Since April 2009 Jacksons Estate Agents have been processing the opinions of all of our customers who rent or buy a property through our sales and lettings departments throughout our six branches. Why? Well contrary to the opinion of many estate agents we believe that what our customers truly think of their experience is crucial to our ability to offer any form of service.

To collect these opinions we began handing out questionnaires to all our customers who move into a property that we have sold or let, this asks them to answer a number of 'tick box' questions and to also make a written comment as to what they thought of our company. Those that make comments will be published below to give you an impression on what our customers thought.

Some client's don't make comments but all answer the questions, would you recommend Jacksons to a friend and would you use Jacksons again. In 2009 97.63% of our customers answered YES to both of these questions.

We hope that by continuing to assess the needs of our clients we can continue to be one of the most successful independent estate agents in South West London. 

 

'I was perfectly happy with the level of service I received and really can't fault it. If I ever choose to buy or sell in London again I will certainly look to use Jacksons in the future. I was previously with Andrews and was becoming increasingly frustrated at their lack of good customer service having rented out with them for a number of years. I was pushed from pillar to post with incompetent staff which was extremely frustrating. I therefore decided to approach Jacksons and following initial discussions with Chris Cady, and having explained my situation, I was happy to transfer the sale of my property across to them in the hope that they could actually provide a decent service with the hope of selling my flat. From the outset i have only ever dealt with Chris and Helen. Helen has been the main point of contact in terms of negotiation which has involved showing people round my flat and providing regular updates to me. This has been extremely valuable and I feel that i haev been kept in the loop at all times. Helen is approachable and took the time to understand my circumstances from the outset which enabled us to form a good trusting relationship throughout (unlike the previous agent I dealt with). Helens level of contact was just right, not too overpowering and not too elusive - she kept in touch even when there was no news which was appreciated as it wasn't left to me to chase. This served to confirm that i had made the right decision in moving agents and I would certainly recommend Jacksons to friends and family (solely due to the input of both Chris and Helen who are both a credit to the company). To add to this, the sale was completed just five weeks before we were expecting our first child which could have been a stressful expereince but it really was anything but. I was handled smoothly and calmly, Thank You once again for all your help.'

Louise Yanik, 8th December 2010

 

'Jamie was extremely helpful from start to finish in our dealings with Jacksons. She paitiently helped us find the right property that matched our budget and needs perfectly. Jamie kept us in the loop every step of the way, ensuring all communications between ourselves and the landlord were concise and clear. She even sent us a Christmas card!'

Brandon Keady, 7th January 2010.

'Nick, can I say I think you and your team haev done a great job and haev been by far the best estate agents I have ever come across, a big thanks to your team.'

Andrew Tjaardstra, 7th January 2009.

 

'Online referencing was good, negotiators always friednly and easy to contact.'

Elizabeth East, 4th January 2010.

'Worked very quickly to help us find a flat within a very tight deadline. Thanks.'

William Woodworth, 31st December 2009

'Kevin Pinto was very professional and realistic about the potential sales value of the property in a difficult market. He kept me informed of all important developments and controlled the sale personally throughout the process.'

Victor Margiotta, 18th December 2009.

'Very relaxed and Personable.'

Jenny Palmer, 12th December 2009.

'From start to finish Jacksons were absolutely excellent. Natasha was always contactable, helpful and calm and seemed to be the only person in the chain on whom anyone could rely. I am extremely grateful to her for making an awful process much more bearable. I just wished I'd been able to buy my new property through Jacksons as they are head and shoulders above other agents in their customer service.'

Anna Wilson, 7th December 2009.

'It was all very good and professional'

Richard Ian Dalton, 7th December 2009.

'I appreciate letting us sign the lease on a Friday evening and move in on a Sunday. We didn't mean to be annoying but we were on a tight schedule, so thank you!'

Helen Vickers, 6th December 2009

'[Jacksons] made a stressful experience suprisingly okay, everyone is very down to earth and helpful. Felt in very safe hands.'

Michelle Campling, 5th December 2009.

'All very professional and efficient.'

Peter and Sarah Goodman, 5th December 2009.

'You can't improve on the best! Exactly as the experience of selling a property should be - swift, efficient and great fun people to deal with.

Bruce Settle, 30th November 2009.

'Out of the agents we visited (Jacksons, Foxtons and Morgan Randall), Jacksons were the only ones who listened to our needs and provided us with our requirements, not selling us what they wanted to sell.'

Nicola Beth Spear, 21st November 2009.

'Jessie Devenport was very helpful, and always polite and positive. The service was very good.

Helen Tokaya, 14th November 2009

'Jessie Devenport [Lettings Negotiator, Tooting Branch] was lovely!'

Edward Sharpiro, 14th November 2009.  

'Lotus Davey [Lettings Negotiator, Streatham Branch] was fantastic and did so much to help me.'

Wayne Elliot Chalice, 14th November 2009.

'Very thorough and good service, very professional and efficient.'

Anthony P Geary, 14th November 2009. 

'Kelly Everard [Lettings Negotiator, Earlsfield Branch] was very friendly and approachable thank you! Kelly sorted everything out, and always went back to the owners and asked and then came promptly back to us. Really great experience with Jacksons would use again.'

Daniel Green, 14th November 2009.

'Good range of properties and excellent service.'

Serena Rose Stubbs, 7th November 2009.

'Excellent'

Lambert Williams, 7th November 2009.

'Good experience by a well organised and professional estate agents.'

Brendan George and Brett Johnson, 7th November 2009

'Very good overall'

Robert Weeks, 5th November 2009

'Very good thanks'

Brett Roberts, 31st October 2009

'Good communication throughout.'

Alpha Georgia Hogg, 31st October 2009

'Excellent'

Dr C J Easman, 26th October 2009

'Rory Wallace [Lettings Negotiator, Earlsfield Branch] was truly excellent. He understood what we wanted, found it and then went the extra mile around the referencing process. Thanks!'

Guy Bevan Wates, 24th October 2009

'Very Happy.'

Flavia Caruso, 17th October 2009.

'Very good thanks!'

Charlotte Dickens, 8th October 2009.

'Carlene Phillips [Assistant Lettings Manager, Earlsfield Branch] dealt well with us as and when we had problems with the contract.

Ian Symondson, 4th October 2009.

'Friendly helpful staff'

Maxine Poole, 3rd October 2009.

'Very friendly and really helpful as well as personable, Jessie Devenport was excellent and professional.'

Johnathon and Vanessa Le Gat, 3rd October 2009.

'Very friendly and efficient staff made the move easier and happier. Thank You!'

Anne Marie Mitchell, 19th September 2009.

'Jacksons have provided excellent customer service and given advice when ever it was needed. They have sound local knowledge and despite operating in a competitive environment, they have not been pushy or aggressive in our relationship which was really appreciated. Overall a very good service, thanks!'

Nicholas Mitchell, 27th August 2009.  

'Both Darren and Sophie were very professional and extremely focused on a quick realistic sale. All feedback was promptly passed on to us and we, the sellers, felt completely 'in the loop' throughout the whole process. To have three offers within two weeks at the height of the recession, all within touching distance of our goal selling price was beyond our expectation and meant that we could move fast on our next home. We were very impressed with all the Jacksons staff and would highly recommend them to anyone selling a property. Thank You!'

Joanna Taylor-Smith, 25th August 2009 

'We thought Kevin Hailey did an excellent job both in selling the home to us (he was very knowledgeable about the product) and in working with us to get the deal done. We are extremely pleased.

Alison & Nathan Hargreaves, 24th August 2009.

'Kevin was my contact and I found him really helpful and easy to deal with, he was really good at returning my calls and was extremely helpful with any questions I had along the way. This is my first property and Kevin really helped me out as I hadn't done this before and wasn't always sure of the procedures with solicitors etc. I would most definitely recommend Jacksons as a result of the service I received.'

Jo Putnam, 21st August 2009.

'sorted out very quickly-brilliant! thank you!'

Stephanie Caird, 21st August 2009 

'Kevin Hailey is a real asset to the company. The service received was head and shoulders above your competitors. From the first meeting where he gave clear, up to date, intelligent and above all realistic observations on the current market place, to the completion of the purchase he was proactive, easy to get hold of and honest. He made a usually stressful process very easy. I have already recommended his services to a friend, and wouldn't hesitate to do so again.

Good knowledgeable staff is a real point of difference in the market. To be honest, all other aspects of the service are more or less comparable with your competitors, it's the quality of your staff that makes the difference.'

Paul Capleton, 17th August 2009.

'Really efficient, good quick process.'

Matthew Gill, 14th August 2009.

'Philippa, many thanks for advice on the phone today. As mentioned, I'm very pleased with the improved/more thorough level of letting service that is now being provided.'

Edward Robinson, 14th August 2009.

'Very Professional, friendly and knowledgeable.'

Julia Duggan, 8th August 2009.  

'A pleasure, thanks!'

Gordon Reid, 4th August 2009.

'Rory was a big help and very good throughout the service'

James Selby, 1st August 2009.

'Overall, good experience and friendly staff that were very helpful. The service was very good and they handled my situation very efficiently.'

Mr. Daniel Parmenter & Mr. Jacques Fourie, 1st August 2009.

'Thanks for the flat, we greatly appreciate the help! Thank You!'

Graham Stephens, 1st August 2009.

'Dear Chris,

Just to say thank you very much to you, Helen and Kevin for seeing me through the stressful (for me) business of selling Weir Road.

Best Wishes,

Sheila Gates, 28th July 2009

'Very easy to get on with and very supportive of us.'

James Wallwork, 27th July 2009

'Overall far better service than any other letting agents I have encountered, we dealt with Jessie Devenportwho was very helpful and responsive.'

Oliver Tracey, 25th July 2009

'All good, very nice chaps.'

Marek Dyakiewicz, 17th July 2009

'Matt was very helpful he pushed the references through as we had a very limited timeframe in which to move.'

Mr & Mrs Lonsdale, 4th July 2009.

'Jacksons is a rare find. An estate agent who actually works for their money! Our experience although filled with the usual delays, set backs and last minute changes of mind was made much more bearable by a professional and consistent team of hardworking individuals. Carrie McVeigh is with out a shadow of a doubt the finest negotiator in the business - her intuition is second to none, and judge of character was always spot on. I without hesitation would recommend Jacksons as an estate agent, but in particular Carrie McVeigh as an exceptional Sales Director and Negotiator.'

Emily Stratton, June 30th 2009

'From a purchasers point of view-I felt like I was given the best kind of service I could of had as Kevin was excellent in listening to what it is we were looking for and in all the agents in the area, we found him to be the best and this showed as he found us a great flat to buy. Based on buying a property from you, I would definitely instruct you to sell my property as although as the purchaser this time around I felt pressured; as the seller with you I think this would be very reassuring.'

Katherine Davidson, 15th June 2009

'very helpful and friendly, a pleasure to deal with.'

Laura K. Perrin, 13th June 2009

'Overall experience went very smoothly and Lloyd kept in regular contact with us to keep us informed with developments. Overall experience, very impressed and satisfied that everything has been handled in a professional and efficient manner.'

Nicola Blagrove, 10th June 2009.

'Helen was extremely helpful. She was always available and nothing was ever too much trouble. She is professional yet down to earth, open and honest. I liked her very much and would recommend her to other buyers.'

Stephanie Ahrens, 10th June 2009

'We were very hesitant to use an estate agent to find a place because of the extra cost, but as it turned out thanks to Rory we were able to save enough time and money to more than justify the agency cost. Rory was very patient with our demanding and ever changing circumstances and we were very impressed that he was always able to meet our needs.'

Tony Gruebener, 2nd June 2009

'Kevin seemed genuinely interested in what property I was after and actually paid attention to my reasons for liking/disliking a property. He was updating me constantly and was very helpful with any queries about the whole process that I had.'

Katy Pell, 1st June 2009.

'Helen was very friendly and replied quickly to emails and if for any reason she couldn't, she would explain why. This left me with the impression that she cared about our custom.

In terms of customer care Helen was fantastic, always on time and greeting with a smile. She was not too pushy with the sales pitch and was realistic with our criteria and location.'

Gareth Williams, 26th May 2009

'Thank you for finding a buyer for our flat in a tough market.'

Carloine Newte-Hardie, 26th May 2009.

'Helen Cerpnjak took the trouble to get to know us and what we wanted from our property purchase. She was also one of the few agents who was honest with us about the state of the market as it started its downturn. We really appreciated that as we felt other agents were trying to tell us that the news reports about the housing market were wrong. Thank You Helen. '

Lucy Lock, 26th May 2009

'Kevin Hailey was very knowledgeable and took the time to find out what we were looking for before showing us any properties. Often properties are shown, because they are in the right price range not because they fit the clients requirements. That this did NOT happen with Kevin means that we would trust him again.'

Jamie Rix, 21st May 2009

'...Thank you Philippa. Will do.

Thanks for being so prompt with email replies and organising things for us, Philippa. I must say we are very happy with Jacksons so far. We used to be with Peter Woods in our previous house and we had a proper nightmare with them. We thought through it many times before deciding to give estate agents another shot, but we are happy we did. So thank you for your management.'

Bruno De Jongh, 20th May 2009

'Hi Helen,

I would like to thank you for all your help over the past few months. Jacksons have been our favourite estate agents throughout this whole process as you've had a great selection of property on your books and you personally have been great. We've dealt with so many estate agents who have been a complete nightmare so I will definitely be coming back to you when we start looking again in the Autumn/Winter. In the mean time thanks again for all your help, and I'll look forward to getting back in touch later this year.

Kind Regards,'

Natalie Rees-Evans 14th May 2009.

'Hi Simon,

I just wanted to pass on my thanks for all the work Jacksons has carried out on my behalf over the last couple of months. Nicci has done a great job and put a lot of effort into arranging work and dealing with the whims of the tenants and accommodating my preferences, so I wanted to give her due recognition. This is reassuring as I expect the flat to be let under your management for many years to come.

Kind Regards,'

Samantha Gooding, 7th May 2009

'Dear Kevin,

We wanted to write you an email to say thank you so much for helping us sell our home. The house had previously on the market for 9 months with two other agencies. Hardly anyone had come to view it and we hadn't received any offers. As soon as you came on board with Jacksons in Streatham things started moving, people started coming through the door and in less than 2 months we had a good offer which we have just exchanged on.

Your communication has been excellent and we've always been able to contact you easily. You have kept us informed of each and every step of the sale and we have felt entirely confident putting the responsibility for selling our home in your hands. We will certainly be recommending you.

Many thanks again and all the best,'

Hannah and Max Civino, 22nd April 2009.

'Dear Kelly,

Aires and I would like to thank you for your services, we are really happy with Jacksons and we will recommend you to friends who wish to move in the future.

Yours Sincerely,

Ines'

Ines Jorge, 21st April 2009

'Jacksons has always been prompt and professional in dealing with the full management of our London property. Often the managing agent has gone beyond the call of duty in regard to any problems we or the tenant have had.'

'Dear Mr. Mottram,

I am writing to express my extreme satisfaction with the efficient service received from one of your staff by the name of Sophie.

Over a period of two weeks she brought a constant flow of potential purchasers to view my property, morning, afternoon and evening.

Sophie gave me constant feedback by phone and notes through my door.

Because of her constant communication with me, I felt I knew a little about her to trust her with the key to my home.

Sophie was very understanding to my needs with regards the quick sale of my property.

I would recommend her to any friends or family looking to sell or purchase a property.'

Mrs E Williams, 16th April 2009.

'Good Afternoon Simon,

I'm writing to you to formally and publicly commend Philippa Hudson for the excellent service she has provided to my partner and myself.

I have never sent an email like this on an entirely unsolicited basis, however, in this case I was so impressed by the support and service provided by Philippa that I felt compelled to go on record with my praise.

In an era where exceptional one to one client service excellence has virtually disappeared from our industry, the manner that Philippa handles herself should be held up as an example for others to try and emulate.

What particularly impressed me about the level of service provided by Philippa was that there were no additional financial rewards involved. It appears that it was simply her extraordinary commitment to excellence in client service that motivated her to always go the extra mile.

In closing, I believe that Philippa truly deserves to be congratulated and rewarded for providing such a high standard of client service and support in an exceptionally challenging role.

Thanking you in advance,

Lezil Nelson, 6th April 2009

'To Whom it may concern,

My partner and I have 5 properties in South West London that have been managed by Jacksons for the last eighteen months. In that time I have found them very reliable in all areas of management whether it be actively sourcing tenants, organising contractors for maintenance or just keeping us updated with how the rental market is going.

We live in Australia, so it is important for us to have a property management company that we can rely on in good times and bad and Jacksons has met all our expectations.

Upon researching which agency we wanted to manage our properties before we left the U.K Nick Hignell was our first introduction to Jacksons. We found him very approachable, and the company he represents was a stand out for what they promised at the rate they charged and also seemed more motivated than some of the other agencies we approached.

We are very happy with Jacksons and feel confident that they will be managing our properties for many years to come and I certainly would not hesitate recommending their services to any other prospective property investor that is considering them.

Feel free to email me for conformation of the above information.

Kind Regards,'

Clayton and Shay Byrne, 8th April 2009

Dear Simon,

We haven’t met but just wanted to drop you an email about Hannah White. I am so so impressed with the service she has given me with renting out my property in Laitwood Road.

I don’t think people give enough positive feedback and as I am in a similar business (recruitment) I really appreciate good people and service.

I have taken a while to come to rent my flat out as have re-located from London but Hannah didn’t give up on me and stayed in touch until I was ready.

When Hannah came round she was so professional also very easy to talk to and knew I could just leave it with her and she will look after everything. She just made me feel confident. There was no talk of the market and how there's a lot of properties out there and it may take a while ( a line I got from Foxtons when they phoned me) She was upbeat positive and I knew she was going to get the job done. This was Friday at 12pm and by 3pm I had a call to say there were viewings already booked which was fabulous. I then got a call Saturday afternoon to say she has 2 offers and one at the asking price. You cant ask for much more than that!"

Lorraine Traynor 26th January 2009.

"This is the second time I have sold through Jacksons and didn't give it a second thought when it came to instructing them again to manage the sale of my house.

They are polite, efficient and above everything else honest, which I believe gives them stand out in the very competitive estate agent world. Selling your property like buying one is a very personal time and to have an estate agency that treats you with respect and like a real person rather than a cheque book is so refreshing."

Lucy Braybrook

"Why Jacksons? Well they keep in touch and had the most properties to see."

Ben Cnowthek

"They have a personal touch and are interested in helping."

Charles Curtis

"I am very happy with the service received and wouldn't hesitate using you again (and it could be soon) or recommending you to my friends."

Nick King

"It has been a pleasure using Jacksons you have all been efficient amicable and returned calls when necessary. You also dealt with the Deposit scheme knowledgably and professional sub- contractors (References- checkers + inventory lady). There no hidden charges and the contract was clear, I would indeed use you again in the future."

Alex Mortimer

"I have to say that you, Andy and Sedrick have been extremely helpful and diligent. As a result of the service I received I have been happy to hand over the full management of the property to yourselves. I haven't done this on any of my properties for several years because I find it's not good value for money. The fact that I have changed in this instance is the biggest compliment I can pay to you. I hope this continues."
Ian Randall

I would totally recommend working with Jacksons with regards to letting and buying property in our area. The service is personal and reliable and they have always worked hard to give me a great service. Whenever I have any issues I know I will able to speak to someone who is familiar with my properties am not shunted around to different people as has been my experience with other agencies. They work on my behalf and have been very helpful with their advice and experience of the business in this area. I now use them as my sole agent for lettings and rate all who work there very highly."

Alex Seaward

"Jacksons provide an excellent lettings management service. Simon Scott and his team have a personalised and friendly approach. They are happy to go beyond the call of duty in helping to mange the day to day running of my property to ensure both landlord and tenant are fully satisfied. With their favourable rates I have already recommended Jacksons to my friends."

Robert Sharp